SHIPPING POLICY
If the weight of goods purchased by customers is less than twenty kilos, we will deliver them by courier service within three days.Items weighing more than twenty kilos that you purchase will be couriered to you after completing the documentation process of the courier service and the Sri Lanka Ports and Aviation Department.
If you want to buy a large quantity, you can contact us by email and discuss as you need. (info@rawspices.lk)
In-store pickup and local delivery
Any customer is authorized to visit our store and confirm.
International Shipping
As of the 1st of November 2022 international orders will be shipped via air freight and sea freight. Such methods are FOB, EXW, CIF, and CFR.
Make sure to email us before placing an order if you have any questions.
Customers are responsible for all fees once the packages are shipped.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. RICH CEYLON RAW SPICES (PVT) LTD is not responsible for these chargers if they are applied. It is your obligation as a customer.
If you haven’t received your order within five days of receiving your order confirmation, please contact us at info@rawspices.lk with your name and order number, and we will look into it for you.
If you desire to know about domestic rates and estimates please contact us at info@rawspices.lk.
Refunds, returns and exchanges
Please check our REFUND POLICY for more information.